We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your order number to us at info.dipkingtobacco@gmail.com.

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged product received, we will require photo proof of the affected samples and your order number in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at info.dipkingtobacco@gmail.com

2. In the event of lost mail, we will try to locate package within Canada Post and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

All your orders are sent via Canada Post.

The flat-rate handling fee is $20.00 and it is applicable to all orders that do not qualify for free shipping. If you qualify for free shipping, it is fully paid for and there are no additional charges to deliver the product.

In order to qualify for free shipping your order must exceed $500

Members who ship their orders within Canada should expect to receive their orders within three (3) to Five (5) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

For orders within Canada, a tracking number (article tracking number) will be emailed to you after the receipt.

Product ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired product, it is recommended that you make your payment within 60 minutes of checking out.

At the moment, we only accept E-Transfer.